CLIENT DOCUMENT LIBRARY | UPDATED 7 NOVEMBER 2026

Client handbook, operational policies and business terms

In this document, “Bina”, “the Company”, “we”, “us” and “our” mean Bina Pathways Ltd (company number 16667031).

Detailed guidance for care homes, supported-living services, children’s services, schools and other authorised organisations using Bina Pathways Ltd staffing.

Start with the client handbook, review the operational and privacy policies, and read your organisation’s actual rate card and signed terms in the Client Centre. The current client terms and Bina Chat guide are linked below. Each organisation retains its versioned acceptance record.

Read or print the combined handbookClient registration and sign-in

Client handbook

Onboarding and management approvalOpen full document →Recruitment checks and suitabilityOpen full document →Training and competenceOpen full document →Bookings, shift changes and invoicesOpen full document →

Operational policies

Site induction and supervisionOpen full document →Safeguarding and urgent responseOpen full document →Agency worker welfareOpen full document →Agency Workers RegulationsOpen full document →Incident response and missed shiftsOpen full document →Complaints and escalationOpen full document →Client evidence and approvalOpen full document →

Commercial guidance

Prices, cancellation and paymentsOpen full document →Client terms of businessOpen full document →

Data protection

Information sharing and confidentialityOpen full document →Client account privacy noticeOpen full document →

Current client terms

Current versioned client termsOpen full document →

Document versions and acceptance

Use the current published guides and versioned client terms. Earlier signed agreements and accepted rates remain historical evidence. A material contractual change requires the applicable recorded agreement and acceptance; publication alone does not amend an existing contract. Essential policy notices and optional notification permissions remain separate.

Sector-specific staffing standards

Additional requirements for adult care, children’s homes, schools and nursing assignments. A client organisation and every individual location must identify the applicable setting, regulation and necessary worker checks.

Read sector-specific requirements

Updated policy library and client terms

Open the current Bina policy library and PDF downloads

Invoices are issued weekly, normally by noon Monday for the preceding Monday-Sunday; client approval or a reasoned discrepancy is required by 5 pm Monday. Monday bank holidays move this to the next Working Day. Payment is due on the last Friday of the issue month, or the following month if the scheduled approval deadline falls after that Friday. Invoices issued after the last Friday roll into the next monthly cycle. The invoice records the exact approval and payment dates. Agreed historical terms remain applicable to earlier bookings and invoices; Friday staff payday is unchanged.

Bina Chat and booking through Chat

How to message Bina, identify the company representative, request or rebook shifts, protect information and understand who can access work conversations.

Read the Bina Chat guide Download client handbook PDF

Staff app, identity, attendance and calls

Updated 9 November 2026. Check live digital ID, uniform requirements, location-verified clocking and Bina Chat communication.

Read the current client guide