BP-CLIENT-GUIDES-2026-11-07-v4
Recruitment and safer recruitment
In this document, “Bina”, “the Company”, “we”, “us” and “our” mean Bina Pathways Ltd (company number 16667031).
How suitability is assessed and why a successful interview is not the same as clearance.
Updated 7 November 2026 · Review on material service or legal change.
1. Application and role-specific interview
Bina reviews relevant experience, suitability and the duties the person seeks to undertake. Candidates complete role-specific interviews assessing safeguarding awareness, decision-making, communication and practical experience.
An interview Pass leads to conditional offer and onboarding; it is not permission to work.
2. Pre-placement checks
Checks are assessed as appropriate to the role: identity, right to work, employment history and gaps, references, suitable DBS evidence, qualifications, training and relevant professional registration such as NMC for nursing roles.
Evidence must be appropriate, current where necessary and reviewed by authorised recruitment or compliance staff before release.
3. Matching to a particular assignment
Before offering a worker, Bina checks the assignment role and setting against verified competence, required training, restrictions and availability.
Work involving children, clinical tasks, medicines, complex moving and assisting or specialist support may need additional approval; suitability for one setting does not automatically extend to another.
4. What clients must tell us
The client provides accurate duties, skills required, shift pattern, local risks, supervision, equipment and necessary task authorisations before the booking.
Do not ask workers to perform duties outside the agreed assignment. Inform Bina immediately if an assignment materially changes.
5. On arrival and if concerns arise
Confirm that the correct worker has arrived, undertake local induction and explain procedures and escalation contacts. Raise identity, competence, conduct or safeguarding concerns promptly through secure channels.
The service and Bina must cooperate to protect the worker and service users. Agency vetting does not remove the client’s duty to maintain safe day-to-day supervision.
Need assistance?
Bookings and service matters: booking@binapathways.co.uk. Complaints or privacy matters: admin@binapathways.co.uk. Phone 07337541218. For immediate danger, call emergency services.
Staff identity, attendance and communications — 9 November 2026
What to expect from Bina staff
Expect the named, appropriately cleared worker to introduce themselves to your designated lead, show authorised Bina identification, follow your local induction, wear the agreed uniform or suitable plain clothing, keep accurate records and work within their verified role and competence. Provide the actual service address, access and arrival instructions, risks, relevant care or support instructions, local reporting routes, breaks and a named supervisor before duties. Bina supplies staff; the host retains responsibility for directing and supervising its service.
Verify the live digital staff ID
Ask the worker to open My staff ID in their own signed-in Bina staff app. Compare the photograph, name, role and BPW number with the booking and use the QR code to open the official Bina verification page. Check the current status and expiry; verify the assignment separately. Screenshots, saved images, a printed card or a caller's name alone are not proof of current clearance. Contact Bina before duties if identity, release, role, card status or booking does not match. Do not ask the worker to email passports or unrestricted recruitment files to solve an ID query. A printed Bina card or local visitor badge can be arranged where your site requires it.
Uniform and local requirements
Tell Bina before confirmation whether the setting requires the Bina uniform, a particular authorised uniform or suitable plain clothing. Give clear infection prevention, footwear, jewellery, hair, nails and PPE requirements for the actual work, and discuss reasonable adjustments with Bina. Provide the local equipment and PPE agreed for the assignment. Uniform and an ID card do not authorise unassessed clinical work, a restrictive intervention or duties outside the worker's competence. Use badges and lanyards safely for the setting.
Updated 9 November 2026 · BP-DIGITAL-OPERATIONS-2026-11-09-v1. Read the current staff identity, attendance and calls guide.