CLIENT POLICIES · 5 NOVEMBER 2026
Incident reporting, missed cover and continuity planning
In this document, “Bina”, “the Company”, “we”, “us” and “our” mean Bina Pathways Ltd (company number 16667031).
Bina safeguarding contacts
Safeguarding lead: Wisdom Akpoturu. Contact: admin@binapathways.co.uk or 07337541218. Precious Chinazonwa Ezurike is Director and Manager and provides the alternative management reporting route where appropriate. Out of hours, call the office on 07337541218 and ask for the on-call person. For immediate danger or a serious emergency call 999 first, then report to Bina. If internal reporting is unsafe or ineffective, use the appropriate external safeguarding authority or police directly.
Operational guidance for clients and Bina Pathways Ltd staff. Applicable statutory duties and the organisation’s signed terms remain in force.
1. Missed or delayed shift
Check the confirmed shift status and arrival instructions, contact Bina as soon as the worker is late or absent, and record the booking reference, expected time and immediate operational impact. An unconfirmed request must not be treated as guaranteed cover.
2. Immediate service safety
The client retains responsibility for the safe running of its own service and should implement its existing contingency staffing plan, including escalation to on-call management or other suitable resources. Bina will search for suitable replacement cover where available but cannot bypass clearance checks.
3. Changes to assignment requirements
New service-user risks, medication needs, clinical duties, moving and handling requirements or changes in location must be assessed with Bina before a worker is directed to undertake them. Amend assignment records rather than relying on verbal instructions alone.
4. Incident reporting
For injury, safeguarding allegations, medicines incidents, aggression, privacy breaches or serious near misses, record time, location, people involved, immediate protection, authorities contacted and evidence. Escalate urgent matters through statutory and service reporting arrangements.
5. Disputes, records and follow-up
Record the shift and worker reference, client supervisor, actual hours and decisions. A neutral fact-finding process should distinguish an invoice or performance issue from a safeguarding or health and safety concern.
6. Review and prevention
Following an incident, review controls, training, supervision, local risk assessments, role matching, emergency contact coverage and whether future bookings at that site should be restricted pending corrective action.