BP-CLIENT-GUIDES-2026-11-07-v4
Safeguarding and urgent concerns
In this document, “Bina”, “the Company”, “we”, “us” and “our” mean Bina Pathways Ltd (company number 16667031).
Bina safeguarding contacts
Safeguarding lead: Wisdom Akpoturu. Contact: admin@binapathways.co.uk or 07337541218. Precious Chinazonwa Ezurike is Director and Manager and provides the alternative management reporting route where appropriate. Out of hours, call the office on 07337541218 and ask for the on-call person. For immediate danger or a serious emergency call 999 first, then report to Bina. If internal reporting is unsafe or ineffective, use the appropriate external safeguarding authority or police directly.
Protective action and formal reporting must not be delayed by a routine complaints process.
Updated 7 November 2026 · Review on material service or legal change.
1. Immediate danger
If someone faces immediate serious danger or needs emergency response, contact emergency services on 999 and take reasonable protective action.
Notify your service’s safeguarding lead and appropriate professional or local authority contacts without delay.
2. What to report
Tell Bina promptly about allegations of abuse or neglect, unsafe practice, serious accidents, medication incidents, violent incidents, missing persons, unsafe lone working or significant changes in risk.
Use booking@binapathways.co.uk for urgent operational contact and admin@binapathways.co.uk for management escalation. Email does not replace emergency response.
3. Preserve facts and confidentiality
Record who, what, where and when, the actual words used where relevant, observed injuries or risks, immediate action taken and who was informed.
Do not speculate or circulate unnecessary sensitive personal details through ordinary email or group chats.
4. Who does what
The client retains service safeguarding management, local supervision and applicable statutory or regulator notifications. Bina addresses placement, worker conduct and employment issues and cooperates in investigation.
Clarify who is making any necessary safeguarding, police, regulator or professional-body referral. An internal complaint is not a substitute for external reporting.
5. Safe follow-up
Review risks, assignment duties, supervision, training needs and whether safe alternative cover is available.
Do not resume a restricted duty until safety controls and competence have been reassessed.
Need assistance?
Bookings and service matters: booking@binapathways.co.uk. Complaints or privacy matters: admin@binapathways.co.uk. Phone 07337541218. For immediate danger, call emergency services.