BP-CLIENT-GUIDES-2026-11-07-v4
Client induction and staff safety responsibilities
In this document, “Bina”, “the Company”, “we”, “us” and “our” mean Bina Pathways Ltd (company number 16667031).
A practical checklist for safe agency work at your premises.
Updated 7 November 2026 · Review on material service or legal change.
1. Before the assignment
Explain duties, skills required, expected supervision, setting and foreseeable hazards. Supply relevant risk controls for moving and assisting, lone working, violence, infection, medicines and other applicable risks.
Agree who provides equipment, PPE, training or task-specific authorisation before Bina offers the shift.
2. On arrival
Show the reporting point, supervisor, emergency exits and fire procedures, first-aid and safeguarding contacts, confidential records system and incident reporting arrangements.
Provide secure access to relevant support or care plans and risk information actually needed for the tasks; do not circulate entire service-user records unnecessarily.
3. Appropriate supervision
Confirm what tasks are within the worker’s approved scope, which require observation or countersignature and how to escalate questions.
Do not unilaterally add high-risk, clinical or specialist duties without a fresh suitability review.
4. During the shift
Provide a safe and respectful workplace, appropriate welfare facilities, accessible management support and accurate shift information.
Report changed hazards, incidents or alleged misconduct promptly and agree safe interim action where necessary.
5. Maintaining the location profile
Update risk information, contacts, registration and insurance status, equipment, induction and specialist requirements when they change.
Expired or unresolved safety-critical evidence may block future bookings at the affected location.
Need assistance?
Bookings and service matters: booking@binapathways.co.uk. Complaints or privacy matters: admin@binapathways.co.uk. Phone 07337541218. For immediate danger, call emergency services.
Staff identity, attendance and communications — 9 November 2026
What to expect from Bina staff
Expect the named, appropriately cleared worker to introduce themselves to your designated lead, show authorised Bina identification, follow your local induction, wear the agreed uniform or suitable plain clothing, keep accurate records and work within their verified role and competence. Provide the actual service address, access and arrival instructions, risks, relevant care or support instructions, local reporting routes, breaks and a named supervisor before duties. Bina supplies staff; the host retains responsibility for directing and supervising its service.
Verify the live digital staff ID
Ask the worker to open My staff ID in their own signed-in Bina staff app. Compare the photograph, name, role and BPW number with the booking and use the QR code to open the official Bina verification page. Check the current status and expiry; verify the assignment separately. Screenshots, saved images, a printed card or a caller's name alone are not proof of current clearance. Contact Bina before duties if identity, release, role, card status or booking does not match. Do not ask the worker to email passports or unrestricted recruitment files to solve an ID query. A printed Bina card or local visitor badge can be arranged where your site requires it.
Uniform and local requirements
Tell Bina before confirmation whether the setting requires the Bina uniform, a particular authorised uniform or suitable plain clothing. Give clear infection prevention, footwear, jewellery, hair, nails and PPE requirements for the actual work, and discuss reasonable adjustments with Bina. Provide the local equipment and PPE agreed for the assignment. Uniform and an ID card do not authorise unassessed clinical work, a restrictive intervention or duties outside the worker's competence. Use badges and lanyards safely for the setting.
Arrival and attendance verification
Your site must welcome the worker, check the named assignment and identity, provide local induction and confirm the actual start and finish. Bina's staff app uses the signed-in worker's fresh device location at clock-in and clock-out as supporting attendance evidence. Clock-in is checked against the service's configured arrival radius; the present clock-out boundary is less than 10 miles from the service address. That boundary does not authorise an early departure or attendance away from the agreed service. An app sign-in or a location result alone does not prove identity, all hours worked or satisfactory handover.
Accurate hours and fallback checks
Review the actual start, finish and unpaid break, and confirm the hours or explain a discrepancy through the authorised timesheet process. Do not approve hours merely because they match the scheduled booking, or alter original evidence to conceal an error. Report an incorrect site address, location failure or disputed attendance to Bina promptly. Verify actual attendance with the named site lead; Bina records any authorised override or correction and retains the audit trail. Do not use a worker's account, clock on their behalf or direct them to fabricate location. A technical failure is investigated fairly; confirmed undisputed hours are not simply treated as unpaid.
Formal decisions and urgent contact
A call, message, voice note, last-seen display or read tick is not a formal booking confirmation, accepted rate change, timesheet approval, incident report or safeguarding escalation. Put important agreed actions into the relevant booking, assignment, timesheet or incident record. Bina Chat is not continuously monitored and is not an emergency service. Use 999 and your emergency procedure for immediate danger; use Bina's office or current on-call route for urgent staffing and safeguarding issues. Follow your own statutory and service reporting obligations without waiting for a chat response.
Updated 9 November 2026 · BP-DIGITAL-OPERATIONS-2026-11-09-v1. Read the current staff identity, attendance and calls guide.