Bina Pathways Ltd · 5 NOVEMBER 2026
Agency worker welfare and workplace protection
In this document, “Bina”, “the Company”, “we”, “us” and “our” mean Bina Pathways Ltd (company number 16667031).
Bina safeguarding contacts
Safeguarding lead: Wisdom Akpoturu. Contact: admin@binapathways.co.uk or 07337541218. Precious Chinazonwa Ezurike is Director and Manager and provides the alternative management reporting route where appropriate. Out of hours, call the office on 07337541218 and ask for the on-call person. For immediate danger or a serious emergency call 999 first, then report to Bina. If internal reporting is unsafe or ineffective, use the appropriate external safeguarding authority or police directly.
Detailed guidance for organisations using Bina Pathways Ltd staffing. Signed contractual terms remain separately recorded in the Client Centre.
1. Respect and dignity
Bina and client services should respond promptly to bullying, harassment, discrimination, intimidation and retaliation. Agency workers should have a practical route to raise concerns without being punished for doing so.
2. Risk controls before a shift
The client should identify relevant risks from lone working, aggression, moving and assisting, infection, unsafe equipment, violence, driving or clinical duties and explain effective controls before staff are supplied.
3. Local management and supervision
Provide appropriate supervision, realistic workloads, emergency contacts, breaks and a clear escalation route. The end-user service directs day-to-day work, while Bina retains responsibilities as the supplying business.
4. Unsafe instructions or incidents
Do not instruct a worker to perform tasks outside agreed duties or verified competence. When serious danger arises, stop unsafe activity, arrange immediate help and notify Bina and the service's safeguarding or safety lead as appropriate.
5. Investigation and follow-up
Document concerns, facts, immediate protection, named investigator, response, outcome and corrective steps. Preserve relevant evidence and avoid unnecessary disclosure of personal data.
6. Reference
HSE guidance: https://www.hse.gov.uk/vulnerable-workers/gig-agency-temporary-workers/employer/roles-of-suppliers-end-user-businesses.htm
Verified official reference material
These links provide external regulatory guidance. Review dates and legal requirements are subject to change.
Staff identity, attendance and communications — 9 November 2026
Uniform and local requirements
Tell Bina before confirmation whether the setting requires the Bina uniform, a particular authorised uniform or suitable plain clothing. Give clear infection prevention, footwear, jewellery, hair, nails and PPE requirements for the actual work, and discuss reasonable adjustments with Bina. Provide the local equipment and PPE agreed for the assignment. Uniform and an ID card do not authorise unassessed clinical work, a restrictive intervention or duties outside the worker's competence. Use badges and lanyards safely for the setting.
Arrival and attendance verification
Your site must welcome the worker, check the named assignment and identity, provide local induction and confirm the actual start and finish. Bina's staff app uses the signed-in worker's fresh device location at clock-in and clock-out as supporting attendance evidence. Clock-in is checked against the service's configured arrival radius; the present clock-out boundary is less than 10 miles from the service address. That boundary does not authorise an early departure or attendance away from the agreed service. An app sign-in or a location result alone does not prove identity, all hours worked or satisfactory handover.
Accurate hours and fallback checks
Review the actual start, finish and unpaid break, and confirm the hours or explain a discrepancy through the authorised timesheet process. Do not approve hours merely because they match the scheduled booking, or alter original evidence to conceal an error. Report an incorrect site address, location failure or disputed attendance to Bina promptly. Verify actual attendance with the named site lead; Bina records any authorised override or correction and retains the audit trail. Do not use a worker's account, clock on their behalf or direct them to fabricate location. A technical failure is investigated fairly; confirmed undisputed hours are not simply treated as unpaid.
Formal decisions and urgent contact
A call, message, voice note, last-seen display or read tick is not a formal booking confirmation, accepted rate change, timesheet approval, incident report or safeguarding escalation. Put important agreed actions into the relevant booking, assignment, timesheet or incident record. Bina Chat is not continuously monitored and is not an emergency service. Use 999 and your emergency procedure for immediate danger; use Bina's office or current on-call route for urgent staffing and safeguarding issues. Follow your own statutory and service reporting obligations without waiting for a chat response.
Updated 9 November 2026 · BP-DIGITAL-OPERATIONS-2026-11-09-v1. Read the current staff identity, attendance and calls guide.