Academy purchasing terms

In this document, “Bina”, “the Company”, “we”, “us” and “our” mean Bina Pathways Ltd (company number 16667031).

BINA PATHWAYS LTD | BP-ACADEMY-2026-10-30-v1 | 30 October 2026

These terms distinguish individual consumer learning purchases from organisation licences. BINA PATHWAYS LTD is the supplier, company number 16667031, Apartment 2 101 Silvester Street Liverpool L5 8AB, admin@binapathways.co.uk, 07337541218. A website account or enquiry is not a paid order. Complete the applicable order summary and provide these terms in a form the customer can keep before commitment.

Part A Individual learning purchases

1 What is being bought

The order summary identifies the course or catalogue, total price including any legally due tax, access duration, start, included assessments, support and any renewal. Course levels describe learning scope unless the order expressly identifies a verified regulated qualification. The Academy currently carries the notice Not CPD approved yet. A theory completion certificate records the learning and assessment achieved; it does not authorise clinical practice or establish practical competence.

A price displayed as an example or an earlier proposal is not a completed order. The checkout or written confirmation must show the actual agreed price and included access. Do not add optional extras without a separate choice or add VAT merely because an organisation normally pays it.

2 Contract payment and access

Before payment the customer can review and correct the order, see the total payable and retain the terms. The payment action clearly indicates an obligation to pay. The contract forms when Bina accepts the order and sends confirmation with the terms, price, access and any immediate-supply record. If Bina cannot accept, it explains and refunds any amount taken for that unaccepted order.

Payment is required before paid course access or certificate release, except an express authorised arrangement recorded in the order. Use a personal account and accurate details. Do not share credentials or resell access. Bina may restrict an account proportionately for a material security or misuse concern, explain the reason where lawful and provide a review route. It does not cancel earned consumer remedies by labelling every issue misuse.

No automatic renewal applies unless expressly selected with price, interval, duration and a practical cancellation method stated before purchase. Any future subscription-specific statutory rules apply when commenced and relevant. A cancellation request can be made through the support contact and must not require an unreasonable barrier. Changes to a paid customer's material terms or catalogue entitlement follow the agreement and applicable consumer law.

3 Cancellation and immediate digital supply

The order identifies whether the purchase is digital content, a service or a mixed arrangement and gives the applicable statutory cancellation information. Where a consumer has a cancellation right, provide the required period and standard form. Digital content normally carries a 14-day cancellation period from contract formation unless the legal conditions for its loss are met. Do not use a blanket no-refunds rule.

Before digital content is supplied during that period, obtain the customer's separate express request for immediate supply and acknowledgement that the cancellation right will be lost once supply begins, where the law permits. Preserve those choices and include them in the contract confirmation. Merely registering, visiting an overview or accepting general website terms is not that consent. If the customer does not choose immediate supply, arrange supply after the cancellation period rather than using a preselected box.

For services begun during a cancellation period, obtain any required express request and give the correct information about reasonable proportionate costs and when the right is lost. Mixed contracts must apply the correct rule to each element. If the required consent or information was not given, Bina does not rely on an invalid waiver. Statutory remedies for faulty or misdescribed content remain separate from cancellation rights.

4 Problems refunds and service interruptions

Tell Bina about access problems, incorrect content or a charge using the order reference and enough detail to investigate, without sharing confidential care information. Bina acknowledges normally within two working days, investigates and gives a proposed remedy and timescale. Statutory digital-content and service rights, including the applicable correction, repeat-performance, price-reduction or refund remedies, are preserved. Bina does not make every remedy conditional on a course being unused.

For a valid cancellation or refund, process it within the applicable legal deadline using the original payment method unless another lawful method is agreed, without an improper fee. Explain any lawful deduction. If an access outage materially prevents the promised service, offer an appropriate extension or other remedy and preserve the statutory option. Planned maintenance should be communicated where practical. No term excludes liability that cannot lawfully be excluded.

5 Assessments certificates and quality

The order and course explain required learning activities, knowledge checks and final assessment. The current standard is an 85 percent pass mark with three attempts before the stated restart arrangements. Do not change an existing learner's historic attempts, score or certificate to implement a new question bank. Explain course-specific practical requirements and limits before the learner relies on the course for a professional purpose.

A learner may request an adjustment, report an ambiguous or erroneous question or appeal an assessment outcome through support. An uninvolved reviewer considers the evidence and course version, normally gives an update within ten working days and records any corrected question or result with an audit trail. Secure question banks do not justify refusing a fair explanation. A replacement certificate retains a traceable record and correct issue status.

Provide accessible navigation, text, transcripts or an appropriate written route and support information. Disclose material technical or accessibility limits before purchase and address reported barriers. Third-party media is used only with appropriate permission and privacy treatment. No endorsement, CPD approval, qualification status or practical competence claim is made beyond verified evidence.

6 Content use privacy and disputes

The purchase grants personal use for the agreed access. Do not republish, resell, copy a question bank or infringe third-party rights. Ordinary permitted use, statutory exceptions and assistive access remain available. Bina's ownership claims do not take a learner's unrelated personal work. Do not upload identifiable service-user, patient or pupil information in answers or feedback.

The privacy notice explains account, learning, payment, support and verification records. A person holding the verification code can see necessary certificate facts. Contact support for correction, a complaint or an organisation-link concern. A complaint may be reviewed by an uninvolved director or external reviewer. Consumer statutory rights and the right to bring a claim in a competent forum remain available; English-law wording does not remove mandatory protections where the customer lives.

Part B Organisation licence and order

7 Licence scope and authorised users

The organisation order identifies its legal entity, authorised administrator, learner allowance, named catalogue, price and tax, access period, support and renewal. The company must pay before organisation learning access or booking learner places unless a separately authorised credit arrangement is recorded. No account registration creates an unlimited workforce licence.

An allowance of 50 is not automatically included in every product. Complete the actual number and price and obtain agreement before any supplement. The organisation confirms the purchaser's authority and supplies accurate learner associations. Bina verifies invites and organisation changes to protect against cross-organisation access.

8 Employer responsibilities and reports

Use named accounts and designate administrators with a legitimate need to see assigned workforce learning. The organisation informs staff about assignment, reporting and its own processing basis and removes former administrators promptly. It does not obtain unrelated individual purchases or another employer's records. Reports concern learning evidence and do not replace supervision, practice assessment or professional registration checks.

The organisation must not share login details, exceed agreed seats, resell access or load confidential care or pupil records. Bina records an authorised additional-seat order before expanding the licence. The parties cooperate on errors, data incidents and rights requests. They determine actual controller and processor roles; use separate required processing terms where Bina processes solely on employer instructions rather than assuming every learning record is a processor service.

9 Business fees suspension and termination

The accepted order controls fees, invoicing and any agreed credit. State VAT only where legally due. No automatic renewal or price increase applies without the agreed clear mechanism and required notice. For overdue undisputed sums Bina contacts the purchaser and may proportionately suspend future access after reasonable written notice, preserving earned records and agreed export or verification arrangements. Resolve a specific dispute without using a data lock to defeat legal rights.

Either party may terminate for a material breach after written notice and a reasonable remedy period, or immediately where an irremediable breach, illegality or serious security risk justifies it. The order states any ordinary expiry or cancellation right. Determine refunds or charges from the agreed order and applicable law, with no double recovery. Expiry ends access to new learning as agreed but does not itself falsify completed results or revoke valid historic certificates.

10 Business risk and acceptance

Each party is responsible for its own breach, negligence and unlawful conduct. Neither excludes fraud, death or personal injury from negligence or liability that cannot lawfully be excluded. No financial cap is invented without a signed order and appropriate review. The Academy does not promise guaranteed professional competence, accreditation, regulatory acceptance or uninterrupted external video availability. It must still provide the agreed service with applicable care and skill and accurate descriptions.

Changes affecting a live licence require agreement and communication. Resolve a dispute through the named commercial contacts, then an uninvolved director and agreed mediation where suitable, without delaying security, safeguarding or statutory action. The order records governing law and a competent forum, preserving mandatory rights.

Cancellation notice and supply choice

A consumer can write: I give notice that I cancel my order for __________ ordered on __________ name __________ address or email __________ date __________. Send to admin@binapathways.co.uk or the registered office. A signature is needed only where legally appropriate for the format.

For immediate digital supply use separate unticked choices and retain both answers: I expressly request supply of the identified digital content during the cancellation period. I acknowledge that where the statutory conditions apply I lose the cancellation right for that content once supply begins. Record the order, exact wording, choices, time and confirmation. Do not use this wording for a service without checking its different legal rule.